Covid 19

Dear guests,
Here you will find an overview of the measures we have taken and answer the most frequently asked questions so that you can enjoy your holiday with us with a good feeling. The laws change almost every day we try to update the points to the best of our knowledge:

+++ our hotel and the restaurant is open for 2G guests +++

What is open and what restrictions should I expect?
The hotel including the wellness area and the restaurant is open inside and outside.
The biggest change is in the wellness area: Before visiting, you have to report to reception. We have divided the opening times into different shifts so that only a certain number of households are in the wellness area at the same time.
You will receive a wish list for breakfast, which you can fill out according to your taste and return it to us by the evening before. According to your taste, we will then set up a plate with the delicacies for you, which we will serve you in the restaurant at your desired time. You are welcome to adjust the content or the time on a daily basis.
All catering so also our restaurant must close according to the decisions currently at 1 a.m.
All over Germany, medical masks are required in many areas, including on the walkways in hotels and restaurants. Of course, this does not apply at the restaurant table, in the wellness area or in your hotel room.

Who can come?
All guests are very welcome but need to bring a 2G certificate with them.
The following options apply again: Guests who have verifiably tested positive by means of a PCR test within the last 6 months are considered genesis; they must present this certificate on site. Anyone who has been fully vaccinated must have a digital or analog vaccination certificate (e.g. yellow booklet) with them. Please note that the last required individual vaccination must have been given at least 14 days ago.
All of these regulations also apply to children aged 6 and over.
Guests arriving from a risk area can test themselves out of the 5-day quarantine. For this purpose, the test certificate must be uploaded in advance via the entry portal. The following tests are recognized: an antigen test that is not older than 48 hours or a PCR test that is not older than 72 hours. Recovered or fully vaccinated people do not have to test themselves, but upload the relevant proof before arrival. Anyone who has not uploaded any of the three possible documents is subject to a 10-day quarantine obligation.
If you are coming from a high-risk or virus-variant area, you must remain in quarantine for at least 5 days before you can be tested. A list of the current risk and high risk areas can be found here.
Exceptions are only made for short stays by guests from the border regions in Baden-Württemberg, who are not a risk area with stays of less than 24 hours, they do not have to be in quarantine and do not have to upload a negative corona test.

What do I have to bring?
You have to bring a 2G certificte, the following options apply again: Guests who have demonstrably tested positive using a PCR test within the last 6 months must show this certificate, which must be clearly identifiable to the person. Anyone who has been fully vaccinated must have a digital or analog vaccination certificate (e.g. yellow booklet) with them. People are considered fully vaccinated if at least 14 days have passed since the last required individual vaccination.
Guests arriving from a risk area must register here beforehand with a negative test, their vaccination or recovery certificate. You can find more information above.
All guests need a medical mask in the public areas (hotel corridor, lobby and other walkways), this also applies to children from 6 years of age.

How will my safety be taken care of?
We try to protect the health of our guests and employees as best we can. We have implemented the following measures:

  • The reception is separated with plexiglass
  •  In the restaurant where breakfast also takes place, there is an air filter that is certified according to DIN 1822 and that filters up to 99.97% of the corona viruses from the air and neutralizes them
  • We serve most of the breakfast, only a few products are offered in the form of a buffet
  • We work at breakfast and in the wellness area with advance notice so that there are not too many people in the room at the same time
  • The number of guests in the restaurant has now been reduced again
  • It is compulsory to wear medical masks in the entire hotel except for the wellness area, the restaurant table and of course the hotel rooms
  • Disinfection facilities are available throughout the building
  • We regularly disinfect surfaces that are used frequently
  • We provide our employees with free tests and related training
  • We pay attention to the minimum distance of 1.5m and ventilate regularly
  • The Black Forest is large and offers space for many guests without being too crowded

How many people can I travel with?
The are no more rules like this in our area.

Can I only arrive healthy?
To protect the health of everyone, we ask that you only arrive if you are healthy and, in particular, do not show any corona symptoms (dry cough, fever, loss of taste, etc.)

I have Corona or have to be quarantined, what happens to my booking?
First of all, we wish you all the best in terms of health! If you arrive in less than 14 days, we allow ourselves to charge the cancellation fee if we cannot re-rent the room for the same value. Your travel cancellation insurance will usually reimburse you in full. Travel insurance is often included in your credit card. Should there be unexpected problems with your insurance, please contact us, then we will look for a suitable solution together (voucher or similar).

Can I cancel for free?
If you do not feel comfortable with a booked trip due to the corona pandemic, you can cancel it at any time free of charge up to two weeks before arrival. We only have different conditions for the Christmas holidays, you can find more details in the booking confirmation.

What if the hotel had to close?
If we have to close our house due to an official order (lockdown or similar), the accommodation contract will be canceled and your booking will expire free of charge for both parties.
Should the incidence rise again, we as the hotelier / restaurateur bear the full risk; you will not incur any costs.
Of course, you also have the option to postpone your booking to a later date, and we look forward to buying a voucher.

Are there different rules for business travelers or private hardship cases or for guests who cannot be vaccinated for medical reasons?
Yes, a negative rapid test or PCR test is sufficient for business trips or trips due to private hardship or for people who should not be vaccinated on the basis of a doctor’s confirmation. However, these guests are not allowed to use our wellness area. “Only” tested business travelers or private cases of hardship are unfortunately only allowed to have breakfast or eat out in the restaurant with a negative PCR test. Here we will be happy to bring breakfast to your room by prior arrangement. Please remember to send us the appropriate forms before booking.
The rapid test is valid for a maximum of 24 hours and must be submitted again every day, and a PCR test is valid for 48 hours from the time of acceptance and must then be renewed after it has expired. You can do a test here in Dreisamtal here .

When is the hotel and the restaurant open again?
The hotel, wellness and restaurant are now open both indoors and outdoors.

Do I have to test myself if I just want to eat or drink something?
2G detection is required for indoor catering, a negative PCR test is sufficient for outdoor use. You do not need a 3G certificate to collect food. You can do a test here in the Dreisamtal.

What is the incidence in your county?
The current incidence with Corona traffic light for our county can be found here. The alert level applies on November 17, 2021.